FAQ

What are the shipping times for your products?
We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship around the world?
Yes, absolutely. We deliver around the world.

Where do we ship your product?
Our offices are located in Bordeaux, France. Our international warehouse is located in China.

Do you provide product tracking/tracking information?
Yes, wait 3 days after your order and ask us via email to mat.comp257@gmail.com

Some items are missing from my order, what happens?
Our products are shipped separately according to your order. If, for example, it contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.

I received a damaged item. What can I do?
We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: mat.comp257@gmail.com and we will send you a similar replacement item as soon as possible.

Where are you located?
We are located in Bordeaux in France

I still haven’t received my order. What’s taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can trace your order and see where it is at any time. If you still feel you need help tracing your package or would like to find out more about it, please contact us by e-mail at the following address: mat.comp257@gmail.com


Do you have a refund policy?
We do our best to solve any problems our customers might encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, if the appeal is made within 30 days of the date of the order and the product or products concerned are not settled. For more information, please read more about our refund policy link to the refund policy